Troubleshooting

Start by checking Adam service status. Then check whether the problem affects one task, one connected product, or everything in Adam.

A task will not start or continue

1. Open the task and check for a question, approval card, or Needs input state.
2. Open Settings → Billing and verify that included usage or add-on funds are available.
3. If the task uses a desktop CAD application, confirm that the application and its Adam connection are open.
4. Retry with a simpler request that names the document, file, or record.

If Adam may have changed something before the error appeared, check the file or record before asking it to try again.

Onshape will not connect

• Allow the Onshape sign-in pop-up and retry from Integrations → Onshape.
• Confirm you signed in to the intended Onshape account and active Adam team.
• Check the Onshape account's permission to the target document.
• Disconnect and reconnect Onshape if the account access changed.

If the problem only happens inside Onshape, reload the Onshape tab and sign in to Adam again.

Fusion appears offline

• Open Fusion and the intended design.
• Select Adam in the Fusion toolbar.
• If the button is missing, press Shift+S, open Add-Ins, find AdamFusion, and choose Run.
• If AdamFusion is absent, make sure Adam Desktop is running so it can set up the Fusion add-in, then restart Fusion. Download Adam Desktop from adam.new/install if you do not have it.

An Adam Desktop application is offline

1. Open Adam Desktop on the computer running the target application.
2. Start the application and complete any plug-in setup required by its integration card.
3. Confirm the device still appears in the integration detail.
4. If the computer is not connected, retry pairing from Integrations in Adam Desktop.

SOLIDWORKS, NX, Inventor, CATIA V5, and Solid Edge use Windows connections. If NX was open when its bridge was installed, save your work and restart NX once. Check the software guide for application-specific requirements.

If the wrong computer is shown, connect the intended workstation and confirm its application status. In a shared task, check the task owner's workstation rather than the computer of the person who sent the latest message.

An integration is missing or blocked

Workspace administrators can restrict integrations. Check the active workspace and ask an administrator whether that integration is allowed. Reinstalling a connector does not change account access.

I cannot share a task or project

Check that you own it. Workspace policy can disable collaboration, public task links, or invitations outside the workspace. Ask an administrator to check the workspace and member settings. Projects support invitations and team visibility, but do not have anonymous public links.

A native simulation application is not ready

Check installation discovery, integration preparation, native session access, and licensing separately. First-time CAE preparation needs internet access; a detected installation does not establish license availability or access to a model. SOLIDWORKS Simulation uses the SOLIDWORKS connection and requires the installed Simulation add-in.

Follow Native CAE setup. If a connection drops during a solve, inspect the application's state before retrying. For mesh errors, convergence problems, or implausible numerical output, use Simulation troubleshooting.

A CAD operation finishes but the result looks wrong

Confirm the source document, configuration, revision, and units. Ask Adam to compare the actual geometry or drawing dimensions with the request. Inspect the current state before repeating an edit that may already have been applied.

Use Repair a model for rebuild or reference failures and Drawing review for annotation, coverage, or layout problems.

A connected cloud account stopped working

Your sign-in to another product may expire. Open Integrations → Connected, select the account, and reconnect it. If Adam cannot open one particular file or record, confirm that your account can access it directly.

For an API-key connection, create a new key in the connected product and give it only the permissions Adam needs. Never paste a key into a task or support email.

An MCP client or plug-in cannot access Adam

Check the workspace selected during sign-in and the connection's effective permissions. In a shared workspace, an owner or admin can review Admin > API & MCP. Reconnecting does not restore access disabled by workspace policy.

If ordinary task tools work but direct execution is missing, check tools:execute and Allow full harness execution. Direct calls require a main task you own. If the task panel or CAD preview is missing, check the host's MCP Apps and plug-in support separately from authentication.

Follow MCP connection troubleshooting, direct tool recovery, or the Adam plug-in guide.

An expected file is missing

• Open the task that created the file and check its file tabs.
• Search Files by filename, type, source, or platform.
• Check whether the task paused before file creation.
• Ask Adam whether it finished creating the file before asking it to try again.

A scheduled task did not run

• Confirm the automation is not paused.
• Review its next run and the time zone shown.
• Open the previous runs to find the latest result or error.
• Confirm that any connected account it needs still works and that your plan has usage available.
• For an event-triggered task, confirm that the expected event happened in the connected product.

To change the event that starts a task, ask Adam to update or recreate it.

Contact support

Email hello@adam.new and include:

• the Adam team and task URL;
• the integration and application version, if relevant;
• the approximate time and time zone;
• the expected result and the result you observed; and
• a screenshot or non-secret error message.

Never send a password, API key, full payment-card number, or pairing code.