# Frequently asked questions

## Do I need both the Onshape connection and the Onshape extension?

No. Connecting your Onshape account is enough to work with Onshape documents from Adam on the web, even when Onshape is closed. Install the optional extension when you want to use Adam inside Onshape and have it follow the document and selection you are viewing.

## How do I use Adam with Fusion?

Install Adam Desktop from [adam.new/install](https://adam.new/install). It sets up the Adam add-in for Fusion. Restart Fusion and select **Adam** from the Fusion toolbar.

## Which CAD applications need to stay open?

Keep Fusion and applications connected through Adam Desktop open while Adam works with them. Onshape does not need to stay open when you start the task from the Adam web app.

## Which CAD and simulation applications can I connect?

See [Supported software](/supported-software) for application coverage, operating-system requirements, connection paths, and preview notes. Native CAD and CAE capabilities vary by application, release, and requested operation.

## How do I connect Siemens NX?

Connect Adam Desktop on the Windows workstation running NX, using the same Windows account as NX. Follow the [Siemens NX setup guide](/integrations/nx) to load the bundled bridge and verify your work part.

## Can I pair more than one workstation?

You can connect multiple computers to your account. Each can serve its supported applications. In a shared task, desktop operations use the task owner's connected workstation; confirm the target before making changes.

## Can I run a simulation without connecting a commercial solver?

Adam can use available tools in its task environment, including structural and CFD tooling in updated runtimes. Ask it to check the solver and formulation needed for your study. Commercial native studies require the corresponding installed application and license. Start with [Simulation workflows](/cae/overview).

## Can Adam make or review an engineering drawing?

Yes. See [Engineering drawings](/cad/drawings) for model-derived drawings and [Drawing review](/cad/drawing-review) for checking PDFs or native drawings. Provide the source revision, units, template, and engineering requirements. Native drawing creation depends on the connected application's tools; review the final output before release.

## Where did Adam put a generated file?

Open the task and check its files, or select **Files** in the sidebar to search across tasks. You can filter by file type, who created it, and the product it came from. See [Find and export files](/guides/files).

## Is a task permission the same as a team role?

No. Team roles are **Owner**, **Admin**, and **Member**. A task invitation separately grants **Can view** or **Can edit** for that task. Published task links are read-only.

## Can Adam run something on a schedule?

Yes. Open **Scheduled** to create one-time, hourly, daily, weekly, monthly, or custom recurring tasks. For recurring engineering work, keep the brief and reference files together using [Repeat engineering work](/guides/repeatable-work).

## Why is a model or reasoning option unavailable?

Some model families and reasoning choices require a particular plan or enough remaining usage. All models in a family share its access requirements. Open **Settings** → **Billing** to check your plan and usage. See [Model usage costs](/admin/usage-costs) for more about choosing a model.

## Where are settings?

Open the account menu at the bottom of the sidebar and select **Settings**. The Team tab appears when you are working in a shared team.

## When does included usage refresh?

Daily usage refreshes at midnight UTC. Paid monthly included usage refreshes the first of each month at midnight UTC, separately from the subscription renewal date. Trials use their own usage window. After a self-service paid member's monthly allowance and the workspace's add-on funds are depleted, they can continue with Lite on their daily allowance. Check **Settings** → **Billing** for current usage, or read [Billing and usage](/admin/billing#after-monthly-usage-runs-out).

## Does connecting Codex make every part of a task free of Adam usage?

No. Model usage through the Codex connection does not consume your Adam allowance, but separately metered services such as image generation can still do so. A paid Adam plan is required. See [Use your Codex plan](/admin/usage-costs#use-your-codex-plan).

## Does the auto-reload limit cap every charge?

No. It caps automatic reload purchases for the month. Manual **Add funds** purchases and subscription charges are separate. Auto-reload watches the usage-based balance, even when included monthly usage remains. See [Add-on funds and automatic reload](/admin/billing#add-on-funds-and-automatic-reload).

## Where can I cancel or find an invoice?

Open **Settings** → **Billing** → **Manage**. Choose **View invoice** for subscription invoices, or **Manage subscription** → **Downgrade to Free** to begin cancellation. A shared team must have one member and one seat before it can cancel. See [Cancel or reactivate](/admin/billing#cancel-or-reactivate) for timing and recovery.

## Can I share an Adam result publicly?

The task owner can publish a read-only plain or password-protected link when workspace policy permits public links. Review the conversation and every attachment first, and switch it back to private when public access is no longer needed.

## What happens when I delete a task?

Deletion is permanent. Download or export any outputs you need before deleting it from the task menu.

## Where can I get help?

Check [Troubleshooting](/resources/troubleshooting) and [Adam service status](https://status.adam.new). If the problem persists, email [hello@adam.new](mailto:hello@adam.new) with the task URL, integration name, approximate time, and what you expected to happen. Do not include passwords or API keys.