# Billing and usage

Open your account menu, select **Settings**, and choose **Billing** to see your plan, usage, payment settings, and charge history.

Check the selected workspace first. Each workspace has its own subscription, included usage, and add-on balance. On a shared team, owners and admins manage billing; other members can view their usage.

See [Model usage costs](/admin/usage-costs) to understand how model families use your allowance.

## Compare plans

**Pro** and **Max** are individual plans. Both unlock Adam's paid model choices and refresh included usage each month. Max is designed for heavier or sustained workloads and includes more monthly usage than Pro.

**Team Pro** and **Team Max** add a shared workspace, shared files and integrations, per-member usage visibility, and owner-managed roles. Team plans are billed per seat. Each assigned member uses the monthly allowance from their own Pro or Max seat, and Team Max provides more monthly usage per seat than Team Pro. Add-on funds are shared across the workspace.

The comparison loads the current public plan catalog. Your existing plan, available changes, and renewal price appear in **Billing**. Review the checkout or change-plan screen for the price that applies to your account.

The **Free** plan includes a daily usage pool and access to Lite. **Enterprise** plans can be tailored for larger organizations that need custom usage, support, or administration. The usage and reload guidance below covers self-service plans. See [Managed Enterprise billing](#managed-enterprise-billing) if your organization has a managed plan.

## How usage refreshes

- Daily usage refreshes at **00:00 UTC**.
- Paid monthly included usage refreshes on the **first of each month at 00:00 UTC**. This is separate from the subscription renewal date shown in Billing.
- On a team plan, paid monthly usage belongs to the member assigned to that seat. Daily usage is also tracked separately for each member in each workspace.
- Add-on funds are shared across the workspace and keep paid models available after a member's monthly allowance is depleted.

Adam shows included usage as a percentage on the Billing page. A refresh renews the allowance; unused included usage does not accumulate. Trials use their own usage window, described under [Trials](#trials).

## After monthly usage runs out

When your paid monthly allowance and the workspace's add-on funds are depleted, Adam switches to a daily allowance for Lite:

- Adam's Pro and Ultra model families are unavailable for new messages until paid usage becomes available again. Connected Codex models have [separate usage rules](/admin/usage-costs#use-your-codex-plan).
- You can start tasks and continue existing tasks with Lite using a small daily allowance at no extra cost.
- Your daily allowance refreshes each day and remains available until your monthly allowance resets.
- The Billing page shows Daily usage first, followed by your depleted Monthly usage.

This fallback only changes model usage. You can still use other features included with your plan, such as projects, files, and integrations.

Adding funds makes paid models available again. Otherwise, wait for your monthly allowance to refresh on the first of next month. If the daily allowance is also depleted, Lite becomes available again after the next daily refresh.

## Keep using paid models

To restore paid model usage before the monthly refresh, you can:

- add funds to the workspace balance;
- turn on automatic reload; or
- upgrade to a plan with more monthly usage.

Otherwise, continue with Lite on your daily allowance or wait for the monthly allowance to refresh.

## Add-on funds and automatic reload

The **Usage-based balance** is prepaid money shared across the workspace. On a paid plan, it lets you continue after monthly usage runs out. Adding funds does not change your subscription or assign someone a different seat plan.

Use **Add funds** to make a one-time purchase. If no card is saved, choose **Add payment method** first. Saving a card does not itself buy funds or enable automatic reload.

Under **Usage-based balance**, choose **Set up**, or **Edit** if auto-reload is already enabled:

| Setting | What it controls |
| --- | --- |
| **When wallet balance falls below** | The balance that triggers a reload. Included monthly usage does not count toward this threshold. |
| **Reload back up to** | The target balance after the charge, not a fixed amount to add each time. |
| **Monthly limit (optional)** | A cap on automatic reload charges for the calendar month. Leave it blank for no cap. Manual **Add funds** purchases and subscription charges are separate. |

For example, with a \$10 threshold and a \$50 target, an \$8 balance needs a \$42 reload, subject to the remaining automatic-charge limit. Auto-reload can trigger even while included monthly usage remains.

When the automatic-charge limit is reached, reloads pause until the next month or until you raise the limit. You can still add funds manually. Choose **Edit** → **Turn off auto-reload** to stop future automatic reloads; this does not cancel your subscription.

Automatic reload charges the saved payment method. Review the target and monthly limit before turning it on. Check the charge history on the Billing page after a reload.

## Trials

When an eligible plan offers a trial, checkout shows its duration, price after the trial, and payment terms. Trial usage is limited separately from a full paid month. Crossing the first of the month does not refill an active trial.

If trial usage runs out, **Confirm subscription** starts the paid subscription early and charges your saved payment method immediately. The remaining monthly allowance unlocks after payment succeeds, and trial usage counts toward that first paid month's allowance. Confirming does not grant a second full allowance on top of what you already used.

If the payment is processing, use **Check payment**. If it fails, update your payment method in Billing and confirm again. To stop renewal, use the cancellation flow below before the trial ends.

## Manage the subscription

Open **Settings** → **Billing** → **Manage**:

| Action | Where to go |
| --- | --- |
| Change a plan or seat mix | **Manage subscription** |
| Open subscription invoices | **View invoice** |
| Replace the saved card | **Update payment method** |
| Review add-on purchases | Charge history under **Usage-based balance** |

### Plan and seat changes

Team workspaces can mix Pro and Max seats. Assign a plan to each teammate in the subscription dialog, review the total, and choose **Save seat plans**. Each person's included monthly usage stays separate; another member's unused allowance is not a shared pool. The usage-based balance is shared.

For subscriptions on the current billing system, an upgrade applies immediately and charges the full price difference for the billing interval, rather than a fraction based on days remaining. A lower-priced plan or seat mix takes effect at renewal; use the effective date shown in Billing. Upgrading during a trial can end the trial and charge the new plan immediately.

If Billing says your plan uses the previous billing system, its invoices and payment details open there. Changing to a different plan starts a new subscription on the current system and stops the old plan from renewing. Review that checkout before confirming.

### Cancel or reactivate

1. Open **Manage** → **Manage subscription** and choose **Downgrade to Free**.
2. Complete the cancellation flow. Cancellation is scheduled for the end of the current billing period, rather than ending access immediately.
3. Return to Billing and check the displayed expiry date. Choose **Reactivate** before that date if you want the subscription to continue.

Auto-reload is a separate setting. Turn it off as well if you want to stop future automatic add-on purchases.

To cancel a shared team's subscription, first reduce it to **one member and one seat**. The cancellation option is unavailable until both conditions are met. If a seat reduction is scheduled, check when it takes effect. Contact support if you need help coordinating the change.

### Payment problems

A **Payment past due** banner shows whether access remains available during a grace period or has been paused. Owners and admins can select **Resolve payment** to open billing recovery. A failed trial conversion without a previous successful plan payment does not receive the renewal grace period.

If auto-reload was disabled after a card decline, update the card and then turn auto-reload back on. If the page reports an unsupported payment method, contact support using the displayed error.

### Managed Enterprise billing

If Billing shows **Managed by** your organization, contact your Adam account manager for plan, invoice, seat, or workspace spending-cap changes. Self-service add-on funds and auto-reload do not apply to managed billing. When a managed allowance or cap blocks new work, follow the limit notice or contact your account manager; the self-service Lite fallback is not the recovery path for these plans.

## Get billing help

For a charge you do not recognize, include the workspace name, date, and receipt or charge identifier when emailing [hello@adam.new](mailto:hello@adam.new). Do not send full card details.